Privacy policy

About this policy

nailware is an app nail businesses use to take bookings and payments. This policy explains how nailware (“we”, “us”) handles personal information under New Zealand’s Privacy Act 2020. Our Terms also apply.

Questions and requests: privacy@nailware.app.

Businesses and us

Each nail business on nailware (a “Business”) is separate from us. When you book with a Business, it gets your details and is responsible for how it uses them. We run the app and hold that information for the Business. We’re responsible for your account and for how we use information to run nailware.

What we collect

Your account

• Your email, first and last name, and your phone number if you add it.
• Your passkeys’ public keys. Your fingerprint, face or device code stays on your device.
• Sign-in records, including IP address and browser or device type.

Your Bookings

• The Business, Service, time, price and status of each Booking, and any note you write.
• Cancellations, cancellation requests and no-shows.
• What a Business records about you, such as its own notes and the details it enters when it books you in.

Payments

• Stripe collects your card details. We don’t receive your full card number.
• We keep the card type, last four digits, expiry, whether it’s Apple Pay or Google Pay, when you agreed to it being charged, and the payments and refunds on each Booking.
• Cash payments a Business records, including any tip.

How you use nailware

• How you use the app, such as pages you visit and what you tap, and errors, linked to your account when you’re signed in.
• Your browser’s push subscription, if you turn on notifications.

We use cookies and similar browser storage to keep you signed in and for these analytics.

If you run a Business

Your business details, Services, prices and settings, and your payment account’s status from Stripe. Stripe checks your identity and bank details under its own terms.

Without your email and name, you can’t make an account or book.

Why we use it

• To make, manage and remind you about Bookings.
• So Businesses can take payments, card holds, fees and refunds.
• To sign you in and keep accounts secure.
• To send emails and notifications about your Bookings and account.
• To prevent fraud and misuse, and to enforce our Terms.
• To see how nailware is used, and to fix and improve it.
• To meet legal obligations and deal with disputes.

Who we share it with

• The Business you book with: your name, email and phone, your Bookings and notes with it, your payment method’s type and last four digits, and your history with it, including no-shows.
• Providers who run nailware for us, such as hosting, storage, payments (Stripe), email, analytics, and your browser’s push service for notifications.
• Others when the law requires it, to protect someone’s safety or our rights, or to prevent fraud.
• A buyer or successor if nailware’s business is sold or restructured.

Outside New Zealand

Our providers store and process information outside New Zealand, including in Australia, the United States and the European Union. They hold it on our behalf, to provide their services to us.

How long we keep it

We keep your information while you have an account. After that, we keep it only as long as we need it for the reasons above, including Businesses’ records, payments, disputes and the law.

Keeping it safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No system is perfectly secure. Keep your devices and email secure: anyone with them may be able to get into your account.

Seeing and correcting it

• You can ask for the personal information we hold about you, and ask us to correct it. Email privacy@nailware.app. We may need to confirm who you are, and we’ll respond as the Privacy Act requires.
• You can change your name and phone, and turn notifications on or off, from your account.
• For information a Business holds, such as its notes about you, ask that Business. If you ask us, we may pass your request on to it.
• You can ask us to close your account. We may need to keep some information, as above.

Concerns

Tell us first, at privacy@nailware.app. If you’re not happy with our response, you can complain to the Office of the Privacy Commissioner.

Age

nailware is for people 16 and over.

Changes

We may update this policy. The date at the top shows when it last changed.